Terms & conditions

{"time":1776063401215,"blocks":[{"id":"NQECHHxJjQ","type":"paragraph","data":{"text":"Great Guides Liverpool \u2013 Terms &amp; Conditions"}},{"id":"32-WLAQKz9","type":"paragraph","data":{"text":"<strong>Company Name:<\/strong> Great Guides Liverpool (\u2018the Company\u2019, \u2018we\u2019, \u2018us\u2019, \u2018our\u2019)\n<strong>Booking Platform:<\/strong> Great Guides Liverpool Official Booking Platform"}},{"id":"ZMvu3RjwO_","type":"paragraph","data":{"text":"By confirming a booking with Great Guides Liverpool, you agree to the following Terms &amp; Conditions."}},{"id":"m2x7JNgerk","type":"paragraph","data":{"text":"1. Bookings &amp; Payment"}},{"id":"0qlr5jXhUQ","type":"paragraph","data":{"text":"1.1 All bookings must be made via the official Great Guides Liverpool booking platform or through an authorised representative."}},{"id":"TnMWSdSkZN","type":"paragraph","data":{"text":"1.2 Full payment or deposit (where applicable) is required at the time of booking."}},{"id":"6ORZ_PZpw_","type":"paragraph","data":{"text":"1.3 A booking confirmation email constitutes formal acceptance of your tour and agreement to these Terms &amp; Conditions."}},{"id":"uXNiyd8Van","type":"paragraph","data":{"text":"1.4 It is the guest\u2019s responsibility to ensure all booking details are correct at the time of confirmation."}},{"id":"2ztwzZN16t","type":"paragraph","data":{"text":"2. Cancellation &amp; Refund Policy"}},{"id":"WTGe5BFyOC","type":"paragraph","data":{"text":"All time periods refer to the scheduled tour date and start time. All times are expressed in local time, United Kingdom."}},{"id":"qoeepjaaiQ","type":"paragraph","data":{"text":"2.1 Outside 72 Hours"}},{"id":"lPFCPcTy5d","type":"paragraph","data":{"text":"Cancellations made more than 72 hours before the scheduled tour date and time will receive a full refund of all monies paid."}},{"id":"pEa1c3Af2E","type":"paragraph","data":{"text":"2.2 Between 48 and 72 Hours"}},{"id":"dopWKFhE6L","type":"paragraph","data":{"text":"Cancellations made between 48 hours and 72 hours before the scheduled tour date and time will result in loss of the deposit. If no deposit was taken, an equivalent amount may be retained from the total booking value."}},{"id":"jm0Uun9sPJ","type":"paragraph","data":{"text":"2.3 Within 48 Hours"}},{"id":"mYGc3itDZB","type":"paragraph","data":{"text":"Cancellations made within 48 hours of the scheduled tour date and time are non-refundable."}},{"id":"8p2pO5AzqK","type":"paragraph","data":{"text":"Failure to attend the tour (\u2018no-show\u2019) is treated as a cancellation within 48 hours and is non-refundable."}},{"id":"Bx6PZWhzwi","type":"paragraph","data":{"text":"All cancellation requests must be submitted in writing via email."}},{"id":"ml6yTewIOq","type":"paragraph","data":{"text":"3. Venue Entry, Opening Hours &amp; Availability"}},{"id":"j98ipz7OGK","type":"paragraph","data":{"text":"3.1 Some venues included in or referenced during tours may: Be closed unexpectedly\n \nOperate seasonal or reduced hours\n \nRequire independent entry fees"}},{"id":"FO3o7FspAH","type":"paragraph","data":{"text":"<strong>3.2<\/strong>&nbsp;At the time of writing Cavern Club entry fee is \u00a36. It may cost more during Beatles Week in August. This fee is payable directly to the venue unless expressly stated as included in your booking."}},{"id":"7LYrd6JO8W","type":"paragraph","data":{"text":"3.3 Earlier tours may arrive before certain venues are open."}},{"id":"wT_zKEBl9X","type":"paragraph","data":{"text":"3.4 In winter months, daylight hours are limited. Guests booking afternoon or evening tours are advised to check local sunrise and sunset times, as some locations are best experienced in daylight."}},{"id":"tjcb-v9pHA","type":"paragraph","data":{"text":"3.5 We cannot guarantee access to venues that are: Privately hired; Temporarily closed; Operating limited hours; Closed due to weather or unforeseen circumstances."}},{"id":"iNa2DJcG91","type":"paragraph","data":{"text":"Alternative stops may be substituted at the guide\u2019s discretion."}},{"id":"J2aiW3yLbd","type":"paragraph","data":{"text":"4. Pick-Up &amp; Meeting Points"}},{"id":"v9YroeDlrN","type":"paragraph","data":{"text":"4.1 Taxi Pick-Ups (Private Tours)"}},{"id":"L_88C87KYn","type":"paragraph","data":{"text":"Taxi pick-ups are included where the collection point is within a central Liverpool location. These locations are postcodes L1, L2 and L3."}},{"id":"qgntX1N94q","type":"paragraph","data":{"text":"If your requested pick-up location falls outside the central area, we will contact you prior to confirming the booking to advise of any additional charges. You may then decide whether to proceed."}},{"id":"_b0XNo9zBx","type":"paragraph","data":{"text":"4.2 Walking Tours"}},{"id":"umPcvsDFwa","type":"paragraph","data":{"text":"For walking tours: We can collect you from any central hotel, provided it is practical and suitable as a starting point.\n \nIf necessary, we may walk with you to a suitable starting location.\n \nOn occasion,&nbsp; if your location is not suitable, guests may be asked to attend a pre-defined meeting point."}},{"id":"R-r0iV5E4F","type":"paragraph","data":{"text":"The supplier\u2019s decision regarding pick-up locations and meeting points is final."}},{"id":"Pdkng8e_CJ","type":"paragraph","data":{"text":"5. Cruise Terminal Pick-Up Arrangements &amp; Accessibility"}},{"id":"dYyB8KP1Xq","type":"paragraph","data":{"text":"5.1 Guests are responsible for checking their pick-up and meeting arrangements prior to the tour date."}},{"id":"eJPiULtbr8","type":"paragraph","data":{"text":"5.2 Cruise passengers must follow the below instructions:"}},{"id":"uRTDdVvXQF","type":"paragraph","data":{"text":"Walking Tours:\nGuests must exit the cruise terminal arrival hall, turn right and meet their guide beyond the security gate."}},{"id":"YeMPNtklR1","type":"paragraph","data":{"text":"Taxi Tours:\nGuests must exit the cruise terminal and take a short walk (approximately two minutes) to meet their guide at The Beatles Statue."}},{"id":"ABfH5_B12u","type":"paragraph","data":{"text":"5.3 If you require additional assistance, mobility support or specific arrangements, you must inform us at least 48 hours prior to your scheduled tour."}},{"id":"U_LE-RRac1","type":"paragraph","data":{"text":"5.4 Taxis used for our tours are wheelchair accessible."}},{"id":"a-RXZrkFWt","type":"paragraph","data":{"text":"5.5 Walking tour accessibility varies depending on route and venue conditions. Guests requiring confirmation of accessibility should contact us prior to booking at:"}},{"id":"7y46WxDFlR","type":"paragraph","data":{"text":"<a rel=\"noopener\">hello@greatguidesliverpool.com<\/a>"}},{"id":"E1IUNg7lRG","type":"paragraph","data":{"text":"Failure to follow agreed meeting instructions may result in tour delay or reduction in tour time. Missed meeting due to failure to follow instructions will be treated as a no-show."}},{"id":"lUHbbWpIy7","type":"paragraph","data":{"text":"6. Sunlight &amp; Seasonal Conditions"}},{"id":"HSxAMmF9Ym","type":"paragraph","data":{"text":"6.1 Tour timing and visibility may be affected by seasonal daylight hours."}},{"id":"9J3IlEs4-c","type":"paragraph","data":{"text":"6.2 During winter months: Some parts of the tour may take place after sunset; Certain photographic or architectural elements may be less visible; Guests are advised to check local sunset times prior to booking later tours."}},{"id":"VSNz7TYOO_","type":"paragraph","data":{"text":"6.3 Tours operate in most weather conditions unless deemed unsafe. Guide discretion on route adjustment is final."}},{"id":"USGLJoD_IL","type":"paragraph","data":{"text":"7. Minimum Numbers"}},{"id":"J9CkFrAQBE","type":"paragraph","data":{"text":"7.1 Some public tours may require a minimum number of participants to operate."}},{"id":"8oxw-KOF_q","type":"paragraph","data":{"text":"7.2 If minimum numbers are not met, guests will be offered:"}},{"id":"ZHPre77m8t","type":"paragraph","data":{"text":"An alternative date\n \nA private upgrade option (where available)\n \nA full refund"}},{"id":"3QlmrRa0kx","type":"paragraph","data":{"text":"8. Health, Mobility &amp; Accessibility"}},{"id":"klOuMRv6pI","type":"paragraph","data":{"text":"8.1 Tours may involve significant walking, occasional uneven surfaces, steps and standing periods. All efforts will be made to minimise effort for those less able, however if guests are unable to participate they will not be entitled to a refund."}},{"id":"JC4JKfW6AF","type":"paragraph","data":{"text":"8.2 Guests are responsible for assessing their own physical capability before booking."}},{"id":"BErpqknbFb","type":"paragraph","data":{"text":"8.3 Any mobility concerns, medical conditions or accessibility requirements must be communicated at the time of booking."}},{"id":"u_90dNuWDL","type":"paragraph","data":{"text":"8.4 We reserve the right to amend routes for safety reasons."}},{"id":"fs42_kCmzN","type":"paragraph","data":{"text":"9. Children Policy"}},{"id":"h61eJ-syDw","type":"paragraph","data":{"text":"9.1 Children under 16 must be accompanied by a responsible adult at all times."}},{"id":"bSFVa3Z66Q","type":"paragraph","data":{"text":"9.2 Parents or guardians are fully responsible for the safety and behaviour of minors."}},{"id":"1dkZScVJ9x","type":"paragraph","data":{"text":"10. Photography &amp; Media"}},{"id":"_mDYWTvhr6","type":"paragraph","data":{"text":"10.1 Photographs or short video clips may occasionally be taken during tours for marketing and promotional purposes. Please inform your guide if you prefer these to not be used publically on our website, social media channels or portal listings."}},{"id":"IWw3rEl9PA","type":"paragraph","data":{"text":"10.2 By participating in a tour, guests consent to incidental inclusion in such media unless they notify the guide in advance that they do not wish to be photographed."}},{"id":"ibZlzvHQWt","type":"paragraph","data":{"text":"10.3 Guests may take as many photos as they wish. However, guests are not automatically permitted to film. Copyright, performing rights and intellectual property rights may apply. Guests are expressly prohibited from posting video of guide delivery on social media or other platforms without prior written permission from \u2018Great Guides Liverpool\u2019."}},{"id":"49g652CnVh","type":"paragraph","data":{"text":"11. Force Majeure"}},{"id":"KbypQACy9r","type":"paragraph","data":{"text":"We shall not be liable for failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to: Severe weather. Government restrictions,Transport strikes, Public health emergencies, Venue closures, Civil unrest, Ship unable to dock. Where appropriate, alternative arrangements or refunds will be considered and are at our discretion. Refer to the guidance in 2.1, 2.2, 2.3 above.&nbsp;"}},{"id":"YwJYqTnW1Z","type":"paragraph","data":{"text":"12. Guest Responsibilities &amp; Conduct"}},{"id":"Kz5FKWNsxP","type":"paragraph","data":{"text":"Guests must: Arrive on time\n \nDress appropriately for weather conditions\n \nFollow safety instructions\n \nBehave respectfully in public and private venues."}},{"id":"Bq9k5Op8Qu","type":"paragraph","data":{"text":"We reserve the right to terminate a tour without refund if guest behaviour is unsafe, disruptive, unlawful or places others at risk. We operate a zero tolerance policy towards physical or verbal abuse directed at our staff or members of the public."}},{"id":"hikHHX-_gp","type":"paragraph","data":{"text":"Great Guides Liverpool makes every endeavour to adjust arrangements for prevailing conditions including traffic, weather and other factors; however, it accepts no responsibility for missed ship departures, onward travel or other travel connections."}},{"id":"yLIUtU_O5m","type":"paragraph","data":{"text":"13. Liability"}},{"id":"w3oQg1XubC","type":"paragraph","data":{"text":"13.1 Participation in tours is at the guest\u2019s own risk."}},{"id":"l8X2ql6N1a","type":"paragraph","data":{"text":"13.2 Great Guides Liverpool shall not be liable for: indirect or consequential losses; missed transport connections; venue closures beyond our control; loss or damage to personal property; or injuries sustained."}},{"id":"VXphuz3f90","type":"paragraph","data":{"text":"13.3 Our liability shall not exceed the total booking value paid."}},{"id":"7ATb-xwlRI","type":"paragraph","data":{"text":"14. Cruise Ship &amp; Missed Departure Responsibility"}},{"id":"y_Z9YNsWwF","type":"paragraph","data":{"text":"Guests arriving via cruise ship or time-restricted travel must ensure sufficient time for their return."}},{"id":"o5tJYXMkKC","type":"paragraph","data":{"text":"Great Guides Liverpool accepts no responsibility for missed ship departures, onward travel or other travel connections."}},{"id":"EKsYkOp8KK","type":"paragraph","data":{"text":"Guests are strongly advised to check their own travel insurance coverage to ensure they are protected in the event of delay, cancellation or missed departure."}},{"id":"eNGH96A9yy","type":"paragraph","data":{"text":"15. Data Protection &amp; Privacy"}},{"id":"d5-yY4FQNc","type":"paragraph","data":{"text":"15.1 Personal data collected during booking is used solely for: Processing bookings; Communication regarding tours; Legal and operational requirements"}},{"id":"RU1inTsbx3","type":"paragraph","data":{"text":"15.2 We do not sell or share personal data with third parties except where required for operational purposes (for example, taxi providers, drivers, guides)."}},{"id":"ypqQuQd8TY","type":"paragraph","data":{"text":"15.3 All data is handled in accordance with UK GDPR regulations."}},{"id":"v-NfC9aqWn","type":"paragraph","data":{"text":"<strong>Last updated:<\/strong>&nbsp;1 March 2026&nbsp;"}}],"version":"2.31.0"}